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TICKET  FAQ

How do I log in?
New customers: Create an account. Your email address will be your user name.
Returning customers: You have an account. Enter your email and password.
Password Retrieval: Retrieving your password takes a few seconds. Please be patient.
Now click here: https://www.tickets-secure.net/gfbg-2024


How do I resell a ticket?
Please not sell or buy tickets on social media. For everyone’s safety, we are partnering with CashOrTrade, our official resale agent. It’s easy and secure. Just click, create your account, then sell or buy. CashOrTrade will do the rest. https://cashortrade.org

For assistance with CashOrTrade:
Please visit their Help Page:  https://cashortrade.org/support/knowledgebase 
and/or their Support Team: https://cashortrade.org/support/tickets

This is the fastest way to get CashorTrade assistance. COT support team is available 9am-9pm eastern 7 days a week. They are connected to every user’s account on CashorTrade so they can assist with any issues such as logging in, creating posts, and buying or selling tickets. 


How do I transfer a ticket to a friend?

  • Go to https://www.tickets-secure.net/gfbg-2024
  • Click on LOGIN (upper right on laptop; ‘hamburger menu’ on phone).
  • Enter EMAIL (for User Name) and your PASSWORD.
  • Click MY ACCOUNT (upper right on laptop; ‘hamburger menu’ on phone).
  • Select DATE and click DETAILS. Be sure to select the right year. 
  • Change name of ticket holder and click SAVE.
  • Scroll down to TICKETS (bottom of page)
  • Scroll and click PRINT to save PDF to desktop or phone.

How do I find or print my tickets?

  • Go to https://www.tickets-secure.net/gfbg-2024
  • Click on LOGIN (upper right on laptop; ‘hamburger menu’ on phone).
  • Enter EMAIL Address (for User Name) & PASSWORD.
  • Click MY ACCOUNT (upper right on laptop; ‘hamburger menu’ on phone).
  • Select DATE and click DETAILS.
  • Scroll down to TICKETS (bottom of page).
  • Click PRINT to save PDF to desktop or phone.

What if I need human help?
Email [email protected]
Call 315-404-5738 8am-5pm (ET) Monday-Friday

Thank you for your purchase and support.

 

Lodging & Camping Information

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On-Site Camping

Camping and vehicle guidelines and information.
festival map

Festival Map

Click to access full festival maps in PDF format, as well as stage information.
festival lodging and hotels

Nearby Lodging

Lodging and hotels in the area.